FAQs of RedTube Grabber

FAQs of RedTube Grabber

What's the limitation in trial version of RedTube Grabber?

The limitation in the trial version is that you can only copy movie with watermark. Otherwise, the functionality is exactly the same in the trial version and full version.

Which is the best output format ?

You can change different format as you wish,and you can change settings to adjust video quality.

Why program running with no response?

If there is a download procress(one of three) at 0%,you try to stop program will lead program no response 1 or 2 mins
Please do not stop or close program at that time.You should stop or close these download procress when procress>0.1%

Program Crash on Browse Catalog,what happen?

if program crash on browse catalog on startup ,this problem may cause you try to convert a corrupt file(this file is corrupt in last downloading).
You should clear flv downloading record.(Tools->Clear History)

How to choose codec when ripping to AVI (DivX)?

Click the Settings button and choose the tab Output Setting. You can choose the video codec and audio codec from the drop-down list.

Can I purchase the software in a local store near where I live?

RedTube Grabber is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the RedTube Grabber web site or via postal mail, fax, PayPal, or wire transfer.

Is there any limit about the output format?

No. There is no restriction to the output format. But RedTube Grabber is for personal backups only. If you don't own the Content that you are backing up, it is illegal to copy them, and we are not liable for any consequences due to the use of our product for such purposes.

What is the update/upgrade policy for RedTube Grabber?
When RedTube Grabber is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you'd like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you'd prefer not to upgrade, you may still continue to use the version purchased at no additional cost.

What is RedTube Grabber's refund policy?
30-day money-back guarantee. UNCONDITIONAL. We guarantee you will be absolutely thrilled with the results and quality of RedTube Grabber or you can return the program for a 100% refund anytime in the first 30 days!

If for some reason, you ordered RedTube Grabber, but did not receive the unlock information, e-mail support@redtube-grabber.com with the date of your order, the name supplied with your order or foward your order mail to us. We will look for your order and send the registration details to you promptly.

I have purchased RedTube Grabber. What happens if I format my computer or my system crashes?
With the current version of RedTube Grabber, the Reg Name & Code does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information,You only backup your regname & reg code..

Recommended Operating System configurations for RedTube Grabber
Windows 95 (with Service Pack 1), Windows 98, Windows ME, Windows 2000,Windows NT, or Windows XP.

Hardware Requirements for RedTube Grabber
Minimum:

Intel Pentium class 300 MHz processor or better; 128 MB RAM; 30 MB Hard Drive space; Internet connection for ordering, and support.

Recommended:

Intel Pentium III class 900 MHz MMX or better; 512 MB RAM or more; 50 MB Hard Drive space; Internet connection for ordering, and support.

How do I uninstall RedTube Grabber?
To uninstall RedTube Grabber, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select RedTube Grabber from the Install/Uninstall tab